Although I simply adore shopping at Wal-Mart aka Wally World, I am going to have to find another place to buy groceries and the other necessities of daily life. I am absolutely fed up with the customer service at Wal-Mart, or should I say, the lack of customer service. The city of Portsmouth has a serious lack of retail and when Wal-Mart came to Portsmouth, it was a great day! Or so, I thought.
I'm a simple woman, I don't need or crave designer suits or shoes, but when I want to start making smoothies, buy groceries, or redecorate my bathroom, or redo the flower bed or buy a pair of flip flops . . . I head to Wal-Mart. I've got to seriously rethink that strategy.
This morning, I made a quick trip to a Wal-Mart in Norfolk. NOTE: I can't make early morning visits to the Portsmouth Wal-Mart because they don't open before 8 am or something like that. Anyway, I am in the checkout line and the clerk leaves the register with merchandise and heads to the customer service desk . . . all while she sees me standing in the checkout line, unloading my few items onto the belt.
A conversation ensues among several Wal-Mart employees (in different areas of the store) about who is going to handle the checkout register where I am. I have started to reload my items to the shopping cart. Another clerk yells over to me to just stay put, she is coming to check me out. She later apologized for the wait, but in my mind it was too little, too late. I have had it! I have shopped at Wal-Marts in Chesapeake, Suffolk, Portsmouth, Norfolk and northern Virginia. As a matter of fact, I hadn't shopped at this particular Norfolk Wal-Mart since 2001 because of a bad customer service experience.
I am not doing "you" Wal-Mart employee a favor. Your job depends on me coming back . . . my loyalty to the Wal-Mart brand. I am sick and tired of being treated as though I am bothering "you" Wal-Mart employee and that you really wished that I had not visited your store to do my shopping. I once asked a Wal-Mart employee where I could find a man's wallet. She waved me over to the men's apparel section like I was a fly that buzzed across her face.
This is absolutely ridiculous! I don't care if Wal-Mart is the discount capital of the world. I think I will spend a little extra cash to be treated like I matter.
Enough is enough! We need a customer service revolution in the USA.
